Vacation Home Help Cleaning Operations Toolkit
Yaya — Cleaner Recruiting Playbook

Find the right cleaners.
Build the team.

Your step-by-step playbook for recruiting independent cleaners across Facebook, Nextdoor, and direct outreach. Follow this process for every single hire.

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Where to Look
01 — Top Priority

Facebook Cleaning Groups

Search "Orlando cleaning," "house cleaners Orlando," "gig work Central Florida." Post weekly. Message people who comment. This is your best source.

02 — High Volume

Facebook Marketplace

Independent cleaners often post service listings on Marketplace. Search and message them directly — they're already looking for more work.

03 — Hyperlocal

Nextdoor & Neighborhood Apps

Post in neighborhoods near active properties. Cleaners who live close = faster response times, fewer cancellations, and more reliability.

04 — Gold Source

Referrals from Existing Cleaners

Our best cleaners know other great cleaners. Ask. Offer a bonus if a referred cleaner completes their first 5 jobs without incident.

Copy-Paste Post Scripts

Use these verbatim or adjust slightly for the neighborhood or group. Don't overthink it.

Facebook Group / Nextdoor Post

We're hiring independent cleaners in the Orlando area!

Vacation Home Help is a short-term rental cleaning company partnering with Airbnb and VRBO property owners across Central Florida. We're looking for reliable, detail-oriented cleaners who take pride in their work.

  • ✔ Consistent work across multiple properties
  • ✔ Competitive pay — paid every Friday
  • ✔ Flexible scheduling — you control your availability
  • ✔ Work independently — be your own boss

What you need: Your own cleaning supplies & equipment, a smartphone, reliable transportation, and the ability to submit photos after each job.

DM me if you're interested or know someone who'd be a great fit! 🧹

Direct Message to Someone You Found

Hi [Name]! I saw your profile and I think you could be a great fit for what we're building. We're Vacation Home Help — we manage cleaning for short-term rental properties in the Orlando area. We're always looking for professional, reliable cleaners who want consistent work and a team that actually supports them. Pay is competitive and goes out every Friday. Would love to tell you more if you're open to it — totally no pressure. Just shoot me a reply!

Screening Process

Not everyone who responds is a fit. Use this 3-step process to filter fast before investing real time.

Step 1

Initial DM Screening

Ask: Do they have supplies? Reliable transportation? A smartphone? Available weekends? If they're slow, vague, or dodge questions — pass immediately.

Step 2

WhatsApp Intro Call (10 min)

Walk them through the role: pay structure, photo requirements, ResortCleaning app. Gut check: Are they professional? Would you trust them in a client's home?

Step 3 — The Real Interview

Trial Clean

Assign them to a real job — supervised or alongside another cleaner. Evaluate speed, quality, communication, and photo submission. This is what matters.

Green Flags — Strong Candidate
  • Responds quickly and professionally (within hours, not days)
  • Asks smart questions about the role and expectations
  • Has prior STR, hotel, or vacation rental cleaning experience
  • Already owns all their equipment and supplies
  • Available on weekends, holidays, and sometimes short notice
  • Takes the trial clean seriously — arrives on time, does thorough work
Red Flags — Do Not Hire
  • Slow or inconsistent in messaging
  • Doesn't own their own supplies or equipment
  • Complains about pay before even starting the first job
  • Not available weekends or cuts out around check-in windows
  • Tries to bring extra people without prior approval
  • Skips photos or submits blurry, incomplete images on the trial
Pay Conversation Script
When a Recruit Asks "How Much Do You Pay?"

"Pay is based on the size of the property and the type of service — turnover clean vs. deep clean. Rates start at $54 for small units and go up to $598 for large deep cleans. Most of our standard turnover jobs pay in the $95–$150 range. You'll receive payment every Friday for all jobs completed the previous Monday through Sunday. Pay is only released after your photos are submitted and the job is confirmed complete — we hold a high standard, but we make sure you're always paid on time. Use the Pay Calculator I'll send you to look up exact pay for any property."

Yaya's Pre-Approval Checklist
Pay Calculator

Cleaner earnings
at a glance.

Search any property address or enter a custom amount. The cleaner always earns 67.5% of the client charge.

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Cleaner Pay Calculator

Client rate × 67.5% = Cleaner pay — every time

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or enter manually
$
All Properties & Rates
Property Beds/Baths Client Charge Cleaner Pay Service

Pricing Calculator

Internal use only — estimate client quotes

Important Notes

  • Cleaning only — supplies for guests are not included in this rate.
  • Supplies restock: We can receive, deliver & set up your owner's closet for $150 + reimbursement of the approved guest supply order.
  • Deep cleaning: 2× the standard rate.
  • Laundry: To be discussed — larger units typically require a combination of on-site swapping and off-site laundry service.

Quote Estimator

Select bedrooms to generate an estimate

Minimum Charge Reference

Bedrooms Standard Min Deep Clean (2x) Laundry Est.

* Laundry estimates for larger units — always confirm with the team.

Official VHH Document

Cleaner Onboarding
Manual

Share this with every new cleaner after the trial clean. This is the standard they agree to uphold from day one.

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01

Introduction

Welcome to the team. Our standard is simple: every property must feel like a 5-star hotel at every single check-in.

Your work directly impacts guest reviews, owner revenue, and long-term client retention. You are not just a cleaner. You are the last person in the property before every guest arrives.

Guest Reviews Owner Revenue Client Retention
02

Tools and Systems

We use ResortCleaning as our scheduling platform. You must download the app and check it every single day without being reminded.

  • Your assigned properties and scheduled jobs
  • Check-in and check-out dates
  • Cleaning details and special notes per property

Missing a job because you didn't check the app is not an acceptable excuse. Check it daily.

03

Payments

Work period: Monday through Sunday
Payment day: The following Friday by bank transfer

Example: Work done Mon–Sun → Paid the following Friday.

Payment is only issued when ALL three conditions are met:

  • Cleaning fully completed
  • Required photos submitted correctly
  • No complaints from guest or owner
04

Supplies — Your Responsibility

You must arrive to every job with your own:

  • Cleaning products (all-purpose, glass, bathroom)
  • Microfiber cloths and towels
  • Vacuum and mop
  • Gloves
  • Laundry detergent
05

Included Supplies

For properties under older policies, your pay already includes placing:

  • 1 toilet paper roll per bathroom
  • 1 paper towel roll
  • Trash bags in every trash can

For newer properties, owners may supply these items. Always confirm with Maria before assuming.

06

Required Photos

After every clean, you must submit clear, complete photos of:

  • Kitchen, living room, all bedrooms, all bathrooms
  • Exterior (if applicable) and barbecue (if applicable)
  • Inside the dishwasher, oven, and refrigerator
  • Under every bed
  • All showers (detailed view)
  • Every trash can with a bag installed

No photos = no payment. This is non-negotiable, no exceptions.

07

Standard Cleaning (Turnover)

Every turnover clean must include:

  • All floors cleaned
  • All surfaces wiped down
  • Bathrooms fully sanitized
  • Full kitchen cleaning — oven, fridge, dishwasher
  • Linen and towels washed on-site and beds made hotel-style
  • All trash removed
  • Property 100% ready for guest check-in

The home must feel like it's ready for a VIP guest. Every single time.

08

Deep Cleaning

Everything in a standard clean, plus:

  • Behind and underneath all furniture
  • Baseboards
  • Interior windows
  • Ceiling fans
  • Full detail cleaning throughout

Deep cleans are billed as an additional service and compensated at a higher rate.

09

Extra Fee Services

Additional charges apply — and you are compensated accordingly — for:

  • Excessive trash or cleaning beyond normal scope
  • Late check-out (guest overstays by 1+ hour)
  • Trip fee if you arrive and the job is canceled
  • Pet fee or special cleaning surcharge

Always confirm with Maria before proceeding. Do not assume authorization.

10

Communication

All communication runs through the designated WhatsApp group. You must actively report:

  • Cleaning status — in progress and complete
  • Any issues, damages, or concerns found
  • Missing or low supplies

Do NOT communicate directly with guests. Ever. All guest-facing communication is handled by the VHH team only.

11

Required Reporting

Report immediately — always with photos — if you find:

  • Damages to the property
  • Missing items
  • Stains that may not come out
  • Odors that need attention
  • Low stock of owner-supplied items
12

Keys and Access

We do not hold keys to any property. All access is through owner-installed lockboxes. If a property doesn't have a lockbox and you can't get in, notify Maria immediately — do not wait.

13

Time and Responsibility

  • Arrive on time — no exceptions
  • Finish before guest check-in time
  • If you cannot make a job, notify us as early as possible — not the day of
14

Quality Standards

We expect consistent, high-quality results on every job — not just when you feel like it. That means:

  • High attention to detail on every surface, every corner
  • The same quality every time, every property
  • Proactive communication — don't wait for us to ask

Silence is not acceptable. Communication is part of your job description.

15

Policies — Zero Tolerance

  • No children or pets on the property during cleaning
  • Do not eat inside the property
  • Do not bring unauthorized people
  • Do not use guest belongings
  • Do not discard anything without owner approval
  • Do not perform extra work without prior approval
  • Do not clean without prior confirmation from Maria
16

Mindset

You are not just a cleaner. You are directly responsible for:

  • The guest's first impression of the property
  • The 5-star reviews that drive owner revenue
  • The long-term success of the property — and your own income growth

Cleaners who follow standards, communicate well, and stay consistent get more properties and more income. Full stop.

17

Final Checklist — Before You Leave

  • Everything cleaned to standard
  • All beds made hotel-style
  • All trash removed from property
  • Every trash can has a fresh bag installed
  • Thermostat set correctly per property instructions
  • All lights turned off
  • All doors and windows secured
  • Dishwasher empty and clean
  • Washer and dryer empty
  • All required photos submitted before leaving